![]() “We can expect to see lots of investment going into tightening this integration in the coming months, firstly to help Salesforce deliver on its Slack-first Customer 360 positioning, but also to help it respond to the growing threat of Microsoft Teams and Dynamics 365 - and of course to help justify the eye-watering price tag of the acquisition,” said Ashenden. While the two companies already had some integrations between their tools, this week’s announcement indicates Salesforce’s intention to tie the platforms together more deeply and to maximize cross-fertilization between them, said Angela Ashenden, principal analyst at CCS Insight.Īlthough the integrations should be useful in bridging user workflows, the process is in its early stages and the platforms remain very much separate, she said. The integrations will enable both products to “do what they do and improve on that with a channel-based conversational layer that can trigger actions within the Salesforce stack,” he said. “They did this by avoiding the temptation to quickly integrate the two interfaces, yet effectively enable integrations that streamline work.” “Slack and Salesforce had two jobs: Don't break either product and make both better than the sum of the parts,” said Wayne Kurtzman, research director at IDC. With Slack-First Marketing, teams can get insights and changes about marketing projects they can use to act on quickly. Slack-First Analytics is set for general availability this fall. Let’s check out some of the key highlights of the integration. Salesforce also announced plans to integrate Tableau into Slack, with notifications of changes within the analytics tool, such as a sales pipeline drop, as well as “watchlist digests” to provide a daily update on certain metrics. Salesforce Slack Integration allows a team to view Salesforce records from within Slack, collaborate with internal and external users on Salesforce records, and then respond to the key actions faster. These three Slack-First Sales, Service and Marketing features will be available in pilot this fall, Salesforce said the Datorama integration available now. (Datorama is Salesforce Marketing Cloud’s marketing intelligence platform.) The integration allows marketing staff to receive notifications of changes to marketing materials. Integration of Salesforce Service Cloud enables the creation of Slack channel “swarms” for quick resolution of customer problems.Īnd for marketing staffers there will be access to information from Datorama within Slack. Automated daily briefs provide sales staff with a personalized list of tasks, meetings, and deals.įor customer service teams, integration with Salesforce Service Cloud will enable the creation of Slack channel “swarms” to resolve customer problems quickly, while an “expert finder” feature can “automatically identify” staff equipped to help with high-priority cases “based on availability, capacity, and skills.” Salesforce ![]() ![]() ![]() With Slack-First Customer 360, sales reps will be able to access and update Salesforce records with “digital deal rooms” in Slack Salesforce cited a study from Forrester Consulting that suggests sales cycles are 15% faster when using the team collaboration app. ![]()
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